Xtreem Solution Refund Policy
To ensure you get quality services and mutual benefits, Xtreem Solution has created a Refund Policy comprising:
- The circumstances when you may claim a refund against your purchase
- The circumstances when Xtreem Solution will issue the refunds, and
- The liabilities of Xtreem Solution to issue a refund.
Coverage & Scope:
This Refund Policy is only applicable for services offered by Xtreem Solution and not for any third-party tools/websites used in your project. The Refund Policy remains applicable for any order you make through Xtreem Solution’s Website or any other website owned by Xtreem Solution.
We strongly believe that refund should be the last resort when circumstances go beyond the scope of fixing. Before processing the refund, we try to fix the issues you have faced and expect your support and coordination to achieve the desired results.
Filing a Complaint:
If circumstances are beyond the scope of fixing and there is no way out other than closing things down, you may apply for a refund. If you are not satisfied with the services provided by Xtreem Solution, you may claim for a refund by writing us at firstname.lastname@example.org
Note that each refund is subject to mutual understanding between YOU (The Client) and Xtreem Solution (The Service Provider), and filing a refund request does not guarantee any refund.
Eligibility for Refund:
Xtreem Solution takes every project very seriously and gives its best to ensure the final outcome meets your desired expectations. To prevent any misunderstanding or disputes, we prepare an SRS (Software Requirements Specifications) Document containing the deliverables, project completion timeline and project cost. The document is signed by the authorized signatories for both parties.
You are eligible for a refund only if the service/deliverables delivered by Xtreem Solution doesn’t match with those are mentioned in SRS Document. Xtreem Solution reserves the rights to deny or charge extra cost/time for any added services/deliverables other than those mentioned in the SRS Document. Also, you are not eligible for services/deliverables not included in the SRS Document.
Depending upon the nature of services, we enforce separate Refund Policies for different services:
Web Design / Logo Design / Brochure Design:
- Full Refund if the project is not started or the initial design is not approved.
- Partial Refund if the initial design is approved and you choose to close the project.
- No Refund would be entertained if the project has been completed and uploaded on the server.
Web Development / Mobile Apps Development:
- Full Refund if the project has not yet initiated.
- Partial Refund will be issued if the project has started and is not completed in given timeframe / or the client choose to close the project at any point of time / or the deliverables do not meet with the SRS Document. The portion of refund will be as per the work completed by Xtreem Solution.
- No Refund will be entertained if the project has been completed in agreed timeframe and deliverables match with the SRS Document. If you are not happy with the work done, we expect you to inform us as you see the error. Once the project is completed and delivered to you, Xtreem Solution is only liable to make small changes and may charge extra for added services.
- Full Refund if the Programmer / Designer / SEO Expert / Content Writer / Project Manager has not started the project.
- Partial Refund would be processed if the client decides to cancel the order at any point of time.
- No Refund would be processed if the Dedicated Resource has worked for purchased time. If you are not happy with the work being done, we expect you to inform us as you see it. If you raise an issue after work completion, you are not eligible for any refund.
Xtreem Solution offers a “Bucket” of hours that you may use for any service provided by the Company. The Bucket remains actionable for SIX MONTHS from the date of purchase. You are expected to consume your purchased hours within the timeframe (Six Months). No carry-forward or refund would be entertained if you do not consume your purchased hours in this timeframe.
Note that no Refund would be processed after you purchase a Bucket.
SEO / SMO / PPC / Content Writing:
- Full Refund would be entertained if the project has not initiated.
- Partial Refund would be processed the project has initiated and the client choose to close the project at any point of time.
- No Refund would be entertained after project completion. Be aware that SEO is a business with great liability, and Xtreem Solution does not guarantee about the results. However, if the results delivered by us are nowhere close to your expectations, a proportionate refund can be processed upon mutual acceptance.
Applicability of the Refund Policy:
Please note that you are only eligible to a refund if you meet following criteria:
- Timely Payments – This Refund Policy would be considered void if the agreed upon payments are not cleared or the client has not cleared payments in stipulated time.
- Timely Communication – Communication is an inseparable part of business, and we expect our clients to keep in touch with us at every stage of project development. If the client fails to establish a timely communication which results in inappropriate deliverables, Xtreem Solution may refuse any refunds.
- Inputs / Support – There are services that require your inputs/support for successful delivery. For instance, the SEO Experts may need your inputs to make necessary changes on website or may need content from your end. Any delay in such inputs/support may result to poor quality services and Xtreem Solution bears no responsibilities for any work loss occurred due to delays at your end.
Limitation of Liability:
Xtreem Solution is only liable to refund for tasks mentioned in the SRS Documents and for projects with timely payments / timely communication / timely inputs. If any of these requirements are not met in time, Xtreem Solution is not liable to entertain any refunds.
Three-Step Refund Process:
The refund is processed in three steps, as listed below:
- Filing the complaint. Our Business Managers will evaluate your specifications with those mentioned in the SRS Document. If your application is valid and you qualify for a refund as per above mentioned terms, your refund application would be accepted.
- Refund Processing. Before the refund is processed, you are required to destroy all files, codes and other belongings delivered to you but are covered under the refund amount. Upon this, Xtreem Solution asks you to sign a proof of refund.
- Transaction. It may take up to 7-10 business days to process the transaction. The refund would be made in same currency that you have made your payments in.
Changes in Refund Policy:
Xtreem Solution reserves the rights to change this Refund Policy in its sole discretion, without notice to you, at any point of time. We request you to review this Refund Policy periodically. Your continued use of Xtreem Solution’s services/website after such changes signifies your acceptance thereof.
Resolution of Disputes:
Any Disputes / Concerns related to this Refund Policy are subject to be processed under the Honorable High Court, Jaipur, India.
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